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Emotional Intelligence


With over 25 years of research behind it, it has become clear that emotional intelligence (EQ) is a critical predictor of workplace success. Businesses large and small are taking advantage of education, assessment and coaching to bring the power of EQ into their workforce. So, what is emotional intelligence?


Emotional intelligence is the unique repertoire of emotional skills that a person uses to navigate the everyday challenges of life. In his book Emotional Intelligence: Why It Can Matter More Than IQ, international EQ expert and researcher Daniel Goleman defines EI as the "capacity for recognizing our own feelings and those o


Emotional intelligence, on the most basic level, is the ability to accurately recognize and understand one's emotions and those of others. Emotional intelligence consists of three components: (1) an awareness of one's own emotional state and its impact on oneself and others, (2) an awareness of others' emotional states, and (3) the ability to manage and make use of that awareness. This capability helps people motivate themselves and understand how their emotions help or impede their interactions with others. Emotional intelligence is not a single ability. According to Goleman's model, emotional intelligence consists of personal and social competence. Personal competence determines how we manage ourselves and social competence determines how we handle our relationships. Under each competence Goleman defines the emotional intelligence competencies and skills.


How emotional intelligence assessment can strengthen your business:

  • Professional Development.

    Emotional intelligence assessment will help an employee better understand their strengths and highlight areas that need development. The self-assessment allows for specific feedback on how their functioning compares on a standardized assessment. Combined with a feedback session, it will help create a plan for enhancing performance and improving job satisfaction.

    Leadership Assessment and Skill Building.

    Many employers aggressively promote from within. The transition from a highly skilled technical position to a manager or leader, responsible for supervising others, will create new challenges and opportunities. As part of the training plan for a new manager or a manager that is assuming expanded responsibilities, assessing emotional intelligence can highlight vital skills that may need development.

  • Team Building.

    Team emotional intelligence is also important. In addition to how individuals function, team function is a critical part of any successful business. Using specific methods and tools we can identify the skills and challenges of any size work group. This information can then be used to create a training plan that will improve performance, strengthen team identity and boost morale.

    Recruiting and Promotion.

    Selecting the right candidate can be a challenge. Worried that the person will not be assertive enough or will struggle with tough decisions? Consider adding emotional intelligence assessment to your standard interviewing protocol. Research has shown that more developed emotional intelligence and job success are highly linked.

What tools are available for assessing emotional intelligence?

EQ-i 2.0

The Emotional Quotient Inventory (EQ-i®) is the first scientifically validated and most widely used Emotional Intelligence assessment in the world. Based on more than 20 years of research worldwide, the EQ-i 2.0 examines an individuals social and emotional strengths and weaknesses. Respondents self-report, using an on-line assessment, on their life and workplace performance in 15 key areas of emotional skill that have been proven to contribute to proficiency in complex business activities such as conflict resolution and planning. By identifying the areas that need improvement, the client can immediately begin developing those areas. At the same time, areas where the client excels can be leveraged to their full potential to maximize effectiveness in daily tasks.


Sample EQ-i 2.0® Leadership Report >> click here to download.
Sample EQ-i 2.0® Group Report >> click here to download.
Sample EQ-I 2.0® Individual Report >> click here to download.

EQ 360®

While the EQ-i® identifies the level of a client's emotional and social functioning based on his or her responses, the EQ-360® assessment provides a more in-depth analysis by having those who work closely with the client provide information as well. When observer ratings are compared with the results of a standard EQ-i self-report, a more complete 360-degree profile emerges.


The EQ-360® is ideal for use in organizations where developing effective communication between individuals, teams, and the entire organization is crucial to success. The EQ-360® identifies key employee strengths that can be leveraged to the benefit of the organization, as well as impediments to high performance that could be improved. The assessment process can also be used as a follow-up to formal coaching and to measure progress.


Sample EQ 360® Report >> click here to download.